QuickBooks Error Code 15215 is a common issue that typically occurs when downloading payroll updates. It usually indicates that QuickBooks is unable to verify a digital signature on a file, or there is a conflict with another application running in the background.
Here are the steps to resolve QuickBooks Error Code 15215:
1. Restart Your Computer
- Restarting your computer can resolve many issues by resetting the system and closing any applications that may be conflicting with QuickBooks.
2. Run QuickBooks as an Administrator
- Right-click the QuickBooks desktop icon.
- Select "Run as Administrator."
- If prompted by the User Account Control, click "Yes."
3. Verify Internet Explorer Settings
- Open Internet Explorer.
- Click on the gear icon in the upper right corner and select "Internet Options."
- Go to the "Advanced" tab.
- Ensure that the options for "Use TLS 1.0," "Use TLS 1.1," and "Use TLS 1.2" are checked.
- Click "Apply" and "OK."
- Close Internet Explorer and restart your computer.
4. Check Your Firewall and Internet Security Settings
- Ensure that QuickBooks has full access through your firewall and internet security settings.
- Add the following QuickBooks files as exceptions in your firewall and antivirus software:
- qbupdate.exe
- qb.exe
- QBW32.exe
- IntuitSyncManager.exe
- IntuitSyncManagerInstaller.exe
5. Reboot in Selective Startup
- Press Windows + R to open the Run window.
- Type msconfig and press Enter.
- Go to the "General" tab and select "Selective startup" and uncheck "Load startup items."
- Go to the "Services" tab and check "Hide all Microsoft Services."
- Click "Disable all."
- Ensure that the checkbox for "Windows Installer" is checked.
- Click "OK" and restart your computer.
- After restarting, open QuickBooks and try to download the update again.
6. Reconfigure Your System
- If the above steps do not resolve the issue, you may need to reconfigure your system.
- It may involve reinstalling QuickBooks or performing a clean install.
7. Ensure no other applications are running
- Sometimes, background applications can interfere with QuickBooks updates.
- Press Ctrl + Shift + Esc to open the Task Manager.
- End processes that may be using a high amount of system resources or are known to interfere with QuickBooks.
8. Manually Download the Update
- Visit the QuickBooks Payroll Update page on the Intuit website.
- Download the latest payroll update file.
- Follow the instructions provided to manually install the payroll update.
9. Consult with QuickBooks Support
- If the error persists after trying these steps, it might be best to contact QuickBooks Support for further assistance.
By following these steps, you should be able to resolve QuickBooks Error Code 15215 and continue using the payroll features without any issues.
