How to Resolve QuickBooks Payroll Error Code 12057?

QuickBooks Payroll Error Code 12057 is a common error that can occur when using the payroll feature in QuickBooks Desktop. This error is generally related to internet connectivity issues or security settings that prevent QuickBooks from accessing the payroll service updates. Error 12057 often occurs when trying to download payroll updates or tax tables, and it can disrupt the smooth functioning of payroll processing.

This comprehensive guide will help you understand the causes of QuickBooks Error 12057 and walk you through the steps to troubleshoot and resolve it.

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What Is QuickBooks Payroll Error Code 12057?

QuickBooks Payroll Error 12057 falls under the broader category of 12000 series errors that are related to internet connectivity and security. These errors can occur due to misconfigured internet settings, problems with SSL certificates, or network firewalls that block QuickBooks from connecting to the payroll servers.

When this error appears, QuickBooks will display the following error message:

“Error 12057: QuickBooks has encountered a problem and is unable to connect to the payroll service.”

Understanding the underlying causes of this error will allow you to resolve it efficiently.

Causes of QuickBooks Payroll Error 12057

Several factors can trigger Error 12057 in QuickBooks. Some of the most common causes include:

1. Internet Connectivity Issues: If there are issues with your internet connection, such as a weak or intermittent connection, QuickBooks may fail to download the necessary payroll updates.
2. Incorrect SSL Settings: SSL (Secure Socket Layer) settings are crucial for establishing secure connections with the payroll server. Incorrect or outdated SSL settings can prevent QuickBooks from accessing payroll services.
3. Firewall or Security Software Blocking QuickBooks: Sometimes, network firewalls or antivirus software may block QuickBooks from accessing the internet, resulting in Error 12057.
4. Outdated QuickBooks Desktop: Running an outdated version of QuickBooks may cause errors when attempting to update payroll services. It is important to use the latest version of QuickBooks for smooth operations.
5. Incorrect Date and Time Settings: If the date and time settings on your computer are not accurate, QuickBooks may encounter problems connecting to the payroll servers.
6. Corrupted QuickBooks Installation: A corrupted or incomplete installation of QuickBooks Desktop can lead to payroll errors, including Error 12057.

Steps to Resolve QuickBooks Payroll Error 12057

Follow these detailed steps to troubleshoot and fix QuickBooks Payroll Error Code 12057.

Step 1: Check Your Internet Connection

Since Error 12057 is often caused by connectivity issues, it is essential to ensure that your internet connection is stable and working correctly.

• Verify that your computer is connected to the internet.
• Open a web browser and try accessing any website to test the connection.
• If the connection is slow or intermittent, restart your router and modem, or contact your internet service provider for assistance.

Once you have confirmed a stable internet connection, retry downloading payroll updates in QuickBooks.

Step 2: Verify SSL Settings

SSL settings are critical for establishing a secure connection with QuickBooks servers. Ensure that your SSL settings are correctly configured.

• Open Internet Explorer (since QuickBooks uses Internet Explorer settings to establish internet connections).
• Go to the Tools menu and select Internet Options.
• Navigate to the Advanced tab.
• Scroll down to the Security section.
• Make sure that the options for Use SSL 2.0 and Use SSL 3.0 are checked.
• Click Apply and then OK to save the changes.

After adjusting the SSL settings, restart your computer and try updating the payroll service in QuickBooks again.

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Step 3: Configure Firewall and Security Software

Firewalls or antivirus software may block QuickBooks from accessing payroll update servers. You will need to configure the firewall to allow QuickBooks to connect.

• Open your firewall settings.
• Add QuickBooks as an exception to your firewall’s list of allowed programs.
• Ensure that the following QuickBooks processes are allowed through the firewall:
• QBW32.exe
• QBDBMgrN.exe
• QBCFMonitorService.exe
• IntuitSyncManager.exe
• QBUpdate.exe

If you're using third-party security software (antivirus or anti-malware), add QuickBooks to the exception list of these programs.

After updating the firewall and security software settings, retry the payroll update in QuickBooks.

Step 4: Update QuickBooks Desktop

Using an outdated version of QuickBooks can cause compatibility issues with payroll services. Ensure you are using the latest version of QuickBooks Desktop.

• Open QuickBooks and go to the Help menu.
• Select Update QuickBooks Desktop.
• Click the Update Now tab and select Get Updates.
• Wait for the update to complete, and then restart QuickBooks.

Once QuickBooks is updated, attempt to download payroll updates again.

Step 5: Correct Date and Time Settings

Incorrect date and time settings on your computer can interfere with QuickBooks’ ability to access the payroll servers.

• Right-click on the time display in the lower-right corner of your screen.
• Select Adjust Date/Time.
• Ensure that the date and time settings are accurate, or choose to sync them automatically with an internet time server.
• Click Apply and then OK to save the settings.

After adjusting the date and time, restart your computer and try the payroll update again.

Step 6: Repair QuickBooks Installation

If the problem persists, the issue may be due to a corrupted or incomplete installation of QuickBooks. You can use the built-in QuickBooks repair tool to fix installation issues.

• Go to the Control Panel on your computer.
• Select Programs and Features.
• Find QuickBooks in the list of installed programs and click on it.
• Click Uninstall/Change and then select the Repair option.
• Follow the on-screen instructions to repair the QuickBooks installation.

After the repair process is complete, restart your computer and check if the payroll error is resolved.

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Conclusion

QuickBooks Payroll Error Code 12057 can be frustrating, but it is usually caused by connectivity issues, SSL settings, firewall configurations, or outdated software. By following the steps outlined in this guide, you should be able to resolve the error and continue processing payroll without any disruptions.