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What are Common QuickBooks Payroll Errors and How to Fix Them?

Here are some common QuickBooks payroll errors and how to fix them:

1.Payroll Update Errors (PSXXX Errors)

  • Error: You might see error codes like PS077, PS032, PS034 when updating payroll.
  • Cause: This often occurs due to outdated tax tables or issues with company file data.
    • Fix:
    • Ensure that your QuickBooks software and payroll tax table are up to date.
    • Rebuild and verify your company file to fix any data integrity issues.
  • Run QuickBooks as an administrator and disable User Account Control (UAC) settings temporarily if necessary.

2. Error 12002, 12007, 12009, 12029 – Payroll Internet Connection Errors

  • Error: These errors indicate that QuickBooks is unable to connect to the internet for payroll updates.
    • Cause: Network connectivity issues, incorrect firewall settings, or improper SSL settings.
    • Fix:
    • Check your internet connection and firewall settings to ensure QuickBooks has internet access.
  • Verify and update the SSL settings in your Internet Explorer browser.
  • Reset QuickBooks internet settings to default and try again.

3. Error 15240 – Payroll Update Failed

    • Error: This error occurs when there are issues with downloading payroll updates.
    • Cause: Incorrect time and date settings on your system or incorrect folder permissions.
    • Fix:
  • Ensure your system date and time are correct.
  • Adjust folder permissions for QuickBooks to full control.
  • Reinstall QuickBooks in selective startup mode if necessary.

4. Incorrect Paychecks or Payroll Calculation Errors

    • Error: The paychecks are miscalculated, leading to overpayment or underpayment of employees.
    • Cause: Incorrect payroll item setup, outdated tax tables, or incorrect employee information.
  • Fix:
  • Double-check payroll item setup and employee details.
  • Update your payroll tax table to the latest version.
  • Use the Payroll Checkup feature to review and resolve errors.

5. QuickBooks Payroll Error 30159

  • Error: This error occurs while trying to run payroll or update payroll services.
  • Cause: Improper QuickBooks installation, corrupted company file, or inactive EIN (Employer Identification Number) status.
  • Fix:
  • Reinstall QuickBooks and ensure the company file is not damaged.
  • Verify your EIN and reactivate if needed.
    • Update QuickBooks and payroll tax tables regularly.

    6. Direct Deposit Errors

    • Error: Payroll payments via direct deposit fail to process or get delayed.
    • Cause: Incorrect bank account information, exceeded payroll submission deadlines, or insufficient funds.
    • Fix:
    • Verify employee and business bank account details.
      • Make sure you submit direct deposits before the deadline (usually 2 days prior to payday).
      • Check your bank balance to ensure you have enough funds for payroll.

    7. Error 17337 – Payroll Not Working

    • Error: This error occurs when trying to process payroll, but the system doesn’t respond.
    • Cause: Issues with internet security settings or incorrect browser settings.
    • Fix:
    • Adjust your browser’s internet security settings to the recommended levels.
    • Ensure that TLS 1.2 is enabled and that your browser supports SSL connections.

    By following these fixes, you can resolve many common QuickBooks payroll errors.