Here are some common QuickBooks payroll errors and how to fix them:
1.Payroll Update Errors (PSXXX Errors)
- Error: You might see error codes like PS077, PS032, PS034 when updating payroll.
- Cause: This often occurs due to outdated tax tables or issues with company file data.
- Fix:
- Ensure that your QuickBooks software and payroll tax table are up to date.
- Rebuild and verify your company file to fix any data integrity issues.
- Run QuickBooks as an administrator and disable User Account Control (UAC) settings temporarily if necessary.
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2. Error 12002, 12007, 12009, 12029 – Payroll Internet Connection Errors
- Error: These errors indicate that QuickBooks is unable to connect to the internet for payroll updates.
- Cause: Network connectivity issues, incorrect firewall settings, or improper SSL settings.
- Fix:
- Check your internet connection and firewall settings to ensure QuickBooks has internet access.
- Verify and update the SSL settings in your Internet Explorer browser.
- Reset QuickBooks internet settings to default and try again.
3. Error 15240 – Payroll Update Failed
- Error: This error occurs when there are issues with downloading payroll updates.
- Cause: Incorrect time and date settings on your system or incorrect folder permissions.
- Fix:
- Ensure your system date and time are correct.
- Adjust folder permissions for QuickBooks to full control.
- Reinstall QuickBooks in selective startup mode if necessary.
4. Incorrect Paychecks or Payroll Calculation Errors
- Error: The paychecks are miscalculated, leading to overpayment or underpayment of employees.
- Cause: Incorrect payroll item setup, outdated tax tables, or incorrect employee information.
- Fix:
- Double-check payroll item setup and employee details.
- Update your payroll tax table to the latest version.
- Use the Payroll Checkup feature to review and resolve errors.
5. QuickBooks Payroll Error 30159
- Error: This error occurs while trying to run payroll or update payroll services.
- Update QuickBooks and payroll tax tables regularly.
6. Direct Deposit Errors
- Error: Payroll payments via direct deposit fail to process or get delayed.
- Cause: Incorrect bank account information, exceeded payroll submission deadlines, or insufficient funds.
- Fix:
- Verify employee and business bank account details.
- Make sure you submit direct deposits before the deadline (usually 2 days prior to payday).
- Check your bank balance to ensure you have enough funds for payroll.
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7. Error 17337 – Payroll Not Working
- Error: This error occurs when trying to process payroll, but the system doesn’t respond.
- Cause: Issues with internet security settings or incorrect browser settings.
- Fix:
- Adjust your browser’s internet security settings to the recommended levels.
- Ensure that TLS 1.2 is enabled and that your browser supports SSL connections.
By following these fixes, you can resolve many common QuickBooks payroll errors.