Error codes beginning with "PS" (e.g., PS032, PS077, etc.) in QuickBooks Payroll typically relate to issues with downloading or installing payroll updates. Here are steps to troubleshoot these errors:
1. Verify Your QuickBooks Version
- Ensure that you are using a supported version of QuickBooks Desktop.
- Update QuickBooks Desktop to the latest release (Help > Update QuickBooks > Update Now > Get Updates).
2. Check Your Payroll Subscription
- Ensure your payroll subscription is active.
- Go to Employees > My Payroll Service > Account/Billing Information to verify your subscription status.
QuickBooks Premier Support | QuickBooks Premier Support Phone Number | QuickBooks Premier Support Number | QuickBooks Premier Phone Number | QuickBooks Enterprise Support Phone Number | QuickBooks Enterprise Support Number | QuickBooks Enterprise Phone Number | QuickBooks Enterprise Number | QuickBooks Premier Number
3. Download the Latest Payroll Tax Table
- Go to Employees > Get Payroll Updates.
- Click Update to download the latest payroll tax table.
4. Verify the Payroll Service Key
- Go to Employees > My Payroll Service > Manage Service Key.
- Ensure that the correct service key is entered.
- Click Next and then Finish to confirm the information.
5. Check Your Company File for Issues
- Run the Rebuild Data tool:
- Go to File > Utilities > Rebuild Data.
- After the rebuild process, run Verify Data:
- Go to File > Utilities > Verify Data.
6. Rename CPS Folder
- Close QuickBooks.
- Navigate to the CPS folder:
- For Windows 10: C:\Program Files (x86)\Intuit\QuickBooks [year]\Components\Payroll\CPS
- Rename the CPS folder to CPSOLD.
- Restart QuickBooks and try the update again.
7. Re-register QuickBooks
- Re-register QuickBooks by pressing F2 (or Ctrl + 1) to open the Product Information window.
- Note down your License Number.
- Go to Help > Manage My License > Sync License Data Online.
8. Check Firewall and Internet Security Settings
- Ensure that QuickBooks files have proper access through your firewall and antivirus software.
- Add the following QuickBooks files as exceptions:
- qbw32.exe
- qbupdate.exe
- qbdagent.exe
9. Perform a Clean Install of QuickBooks
- If all else fails, consider performing a clean install of QuickBooks:
- Uninstall QuickBooks via Control Panel.
- Use the QuickBooks Clean Install Tool to remove leftover files.
- Reinstall QuickBooks and restore your company file.
10. Seek Professional Help
- If the error persists, contact QuickBooks Support for further assistance.
These steps should help you troubleshoot and resolve PSXXX errors in QuickBooks Payroll.
